Assistance with disputes involving brokers, crypto platforms and investment schemes.
Case review, evidence analysis and dispute support
Crypto platforms & exchanges: frozen accounts, blocked withdrawals
Forex, CFD and online investment brokers: withheld profits and deposits
Evidence-driven legal strategy and cross-border pressure
WHO WE HELP
We assist clients who invested or traded through crypto platforms or online trading brokers and are experiencing issues accessing their funds. Most clients reach out after a withdrawal request is delayed, disputed or ignored.
Crypto platforms & exchanges:
Forex, CFD and
online investment brokers:
online investment brokers:
Managed accounts & broker-led trading:
• Accounts frozen after deposits or profitable trading
• Withdrawals blocked under compliance, verification or “risk review” claims
• Funds trapped on unregulated or offshore crypto platforms
• Platforms that stop responding once a withdrawal is requested
• Withdrawals blocked under compliance, verification or “risk review” claims
• Funds trapped on unregulated or offshore crypto platforms
• Platforms that stop responding once a withdrawal is requested
• Trading or investment accounts blocked at the withdrawal stage
• Profits disputed or withheld without clear justification
• Sudden account restrictions after successful trading
• Broker misconduct used to delay or avoid payouts
• Profits disputed or withheld without clear justification
• Sudden account restrictions after successful trading
• Broker misconduct used to delay or avoid payouts
• Losses or blocked funds after following broker or account manager guidance
• Unauthorized or misleading trading activity
• Pressure to deposit additional funds to “unlock” withdrawals
• Unauthorized or misleading trading activity
• Pressure to deposit additional funds to “unlock” withdrawals
HOW RECOVERY WORKS
Every case is different, but our approach follows a structured process focused on evidence, jurisdiction and recovery potential.
1. Case review
We start with an initial assessment of your situation — how the funds were transferred, where they are currently held and what went wrong at the withdrawal stage.
2. Evidence & tracing
We help collect and organize transaction records, communication history and payment trails. Where applicable, forensic and tracing methods are used to support the recovery strategy.
3. Legal strategy
Based on the case specifics, we develop a tailored recovery approach. This may include regulatory complaints, formal claims, legal notices and direct negotiations with the platform or broker.
4. Execution & resolution
We handle the process through resolution — whether through recovery, settlement or other viable outcomes — and keep you informed at each stage.
Important note:
- Chargeback procedures are used only when applicable, primarily in card-based cases.
- Most investment-related recoveries rely on legal, regulatory and negotiation-based actions.
- Not every case leads to recovery, but each is approached with realistic expectations based on its specific circumstances.
SCOPE OF OUR WORK
We focus on cases involving blocked, withheld or misappropriated funds on crypto platforms and online investment brokers.
Each case is reviewed individually before acceptance.
The nature of the dispute matters more than labels.
Whether funds were involved in an investment account, a trading platform or a crypto-related scheme, we assess each situation based on its potential legal or regulatory recovery options.
Whether funds were involved in an investment account, a trading platform or a crypto-related scheme, we assess each situation based on its potential legal or regulatory recovery options.
We do not handle routine consumer payment disputes.
Our work involves cases where legal, regulatory or recovery options can realistically be pursued.
Our work involves cases where legal, regulatory or recovery options can realistically be pursued.
CASE STUDIES
-
Case 1: Crypto platform — account frozen under compliance reviewSituation:
The client used a crypto trading platform and accumulated a balance after several transactions. When a withdrawal was requested, the account was frozen under an extended compliance and verification review.
Outcome:
After sustained legal pressure, the dispute was resolved following legal and regulatory action -
Case 2: Crypto investment platform — funds locked through additional payment demandsSituation:
The client invested through a crypto investment platform that demanded additional payments before allowing withdrawal.
Outcome:
Following legal action, access to funds was partially restored. -
Case 3: Forex / investment broker — profits disputed after trading activitySituation:
The client traded currencies and indices through an online investment broker. After successful trading, withdrawals were blocked.
Outcome:
The broker released the client’s funds and resolved the dispute without court proceedings.
Our team
We are a team of specialists focused on recovering funds from crypto platforms and online investment brokers.
Our expertise combines legal knowledge, financial analysis and a practical understanding of how trading platforms and brokers operate — particularly in cases involving blocked withdrawals and disputed funds.
Our expertise combines legal knowledge, financial analysis and a practical understanding of how trading platforms and brokers operate — particularly in cases involving blocked withdrawals and disputed funds.
- Legal Recovery SpecialistFocuses on investment disputes, regulatory complaints and legal recovery strategies in crypto and online trading cases.
- Financial Investigations ExpertAnalyzes transaction flows, payment trails and platform behavior to support recovery actions and claims.
- Client Case ManagerCoordinates case progress, communication and documentation throughout the recovery process.
FAQ
Recovery timelines vary depending on the case.
Some matters can be resolved relatively quickly after formal pressure is applied, while others require several months of legal and regulatory work. Each case is assessed individually, and realistic expectations are discussed upfront.
Some matters can be resolved relatively quickly after formal pressure is applied, while others require several months of legal and regulatory work. Each case is assessed individually, and realistic expectations are discussed upfront.
Yes. We regularly handle cases involving crypto platforms, exchanges and crypto investment schemes, including frozen accounts and blocked withdrawals.
Yes. We assist with disputes involving Forex, CFD and online investment brokers, including cases related to currencies, indices, shares and other traded instruments.
No. Not the primary recovery method.
Chargeback procedures are used only when applicable, primarily in card-based cases. Most investment-related recoveries rely on legal actions, regulatory complaints and negotiations with platforms or brokers.
Chargeback procedures are used only when applicable, primarily in card-based cases. Most investment-related recoveries rely on legal actions, regulatory complaints and negotiations with platforms or brokers.
Typically, transaction records, account statements and communication history are helpful.
If some documents are missing or difficult to obtain, we assist in identifying and collecting the necessary information.
If some documents are missing or difficult to obtain, we assist in identifying and collecting the necessary information.
Cases are reviewed individually. We focus on disputes involving blocked, withheld or misappropriated funds on crypto platforms and online investment brokers, where realistic recovery options exist.
No. We do not charge upfront fees.
Our work is compensated only after a successful recovery.
Our work is compensated only after a successful recovery.
We review each case individually and explain the realistic options before proceeding. No recovery can be guaranteed, but accepted cases are approached using structured legal, regulatory and dispute-based methods.
Request a case review
If your funds are blocked or withheld by a crypto platform or online investment broker, submit your details below.
We will review your situation and explain whether recovery options are available.
We will review your situation and explain whether recovery options are available.
Request a case review
If your funds are blocked or withheld by a crypto platform or online investment broker, submit your details below. We will review your situation and explain whether recovery options are available.
No upfront fees. Each case is reviewed individually.
Contacts
TRINITY TECH GROUP LIMITED
Office address:
3 Public Square St, Yau Ma Tei, Hong Kong
Registration Number: 77449594
Phone: +16312375002
Whats App: +1 9253546301
Email: support@recoveryassist.io
Disclaimer: Our company provides dispute support and case analysis services. We do not act as a financial intermediary and do not provide investment or payment services.
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